Harmony Hues - Terms and Conditions
Welcome to Harmony Hues. These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our website, purchasing our products, or participating in our workshops, you agree to be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using our online platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
Harmony Hues offers a range of services and products, including:
- Bespoke floral arrangements and event decor with musical themes.
- Curated gift baskets featuring local artisanal products.
- Music-themed homeware.
- Delivery and setup services for special occasions.
- Workshops on floral design and musical pairing.
All products and services are subject to availability and may be withdrawn or changed without prior notice.
3. Orders and Payments
To place an order for products or services, you must provide accurate and complete information. All prices are listed in Canadian Dollars (CAD) unless otherwise specified. Payment must be made in full at the time of purchase for standard products and services, or as per the agreed-upon payment schedule for bespoke event decor and workshops. We accept various payment methods as indicated on our online platform.
For bespoke orders and events, a design consultation will be conducted, followed by a detailed quote. Acceptance of the quote constitutes agreement to the specified terms and conditions for that particular service.
4. Cancellations and Refunds
- Floral Arrangements and Gift Baskets: Cancellations must be made at least 48 hours prior to the scheduled delivery or pickup time for a full refund. Cancellations made within 48 hours may incur a cancellation fee or result in no refund, depending on the stage of preparation.
- Workshops: Cancellations for workshops must be made at least 7 days prior to the workshop date for a full refund. Cancellations made within 7 days are non-refundable but may be eligible for a credit towards a future workshop, subject to availability.
- Event Decor and Bespoke Services: Cancellation policies for these services will be outlined in the individual service agreement or quote. Deposits for bespoke services are generally non-refundable.
- Homeware and Non-perishable Goods: Returns are accepted within 14 days of purchase with proof of purchase, provided the item is in its original, unused condition and packaging. Refunds will be issued to the original payment method.
5. Delivery and Setup
Delivery and setup services are available within specified areas. Delivery fees will be calculated and displayed at the time of order placement. We strive to meet all delivery timelines but are not responsible for delays caused by unforeseen circumstances such as traffic, weather, or natural disasters. It is your responsibility to ensure that the delivery location is accessible and that someone is available to receive the order.
6. Intellectual Property
All content on our online platform, including but not limited to text, graphics, logos, images, floral designs, musical themes, and software, is the property of Harmony Hues or its content suppliers and is protected by Canadian and international copyright and intellectual property laws. You may not reproduce, distribute, modify, display, or create derivative works from any part of our site without our express written permission.
7. User Conduct
You agree to use our online platform and services only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Prohibited conduct includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our service.
8. Disclaimer of Warranties
Our online platform and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Harmony Hues does not warrant that our service will be uninterrupted, error-free, or free from viruses or other harmful components.
9. Limitation of Liability
To the fullest extent permitted by law, Harmony Hues shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, for the resolution of any disputes.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of our service after the revised terms become effective signifies your acceptance of the new terms.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Harmony Hues
789 Bay Street, Suite 210,
Toronto, Ontario, M5J 2G8
Canada
Phone: (416) 555-0192