Privacy Policy from Harmony Hues
Harmony Hues is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including bespoke floral arrangements, event decor with musical themes, curated gift baskets, music-themed homeware, delivery and setup, and workshops. By engaging with our site or services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information in connection with the services we provide, which may include personal data. This data is collected to provide and improve our offerings and your experience.
- Personal Identification Information: We collect names, email addresses, postal addresses, phone numbers, and payment information (e.g., credit card details) when you place orders, make inquiries, register for workshops, or sign up for our newsletters.
- Order and Transaction Details: Information related to your purchases of bespoke floral arrangements, gift baskets, homeware, workshop registrations, and other services. This includes product preferences, gift messages, and delivery instructions.
- Communication Data: Records of your interactions with us, including emails, chat conversations, and direct messages, when you contact customer support or engage with us on social media.
- Technical and Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, duration of visit, and pages viewed. This is collected through cookies and similar tracking technologies.
- Preferences: Your preferences regarding floral styles, music themes, and specific product interests to better tailor our services.
How We Use Your Information
The information we collect is utilized for various purposes to deliver our services effectively and enhance your experience with Harmony Hues.
- Providing and Fulfilling Services: To process your orders for floral arrangements, event decor, gift baskets, homeware, and workshop registrations, facilitate delivery and setup, and manage payments.
- Customer Support and Communication: To respond to your inquiries, provide assistance, and send you updates about your orders or registrations.
- Personalization: To tailor our product recommendations, promotional offers, and service experience based on your preferences and previous interactions.
- Marketing and Promotions: To send you newsletters, special offers, and information about new products, services, or workshops that may interest you, in accordance with your communication preferences.
- Improvement of Services: To analyze how our services are used, identify trends, improve our bespoke offerings, enhance our online platform, and develop new features.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the security of our services.
Disclosure of Your Information
We do not sell your personal data. We may share your information with third parties only in specific circumstances and as described below:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, IT and hosting providers, and marketing platforms. These providers are obligated to protect your data and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our site of any change in ownership or uses of your personal information.
- With Your Consent: We may share your information with third parties for other purposes with your explicit consent.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. These include administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Subject to applicable Canadian and GDPR data protection laws, you have certain rights regarding your personal data:
- Right of Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Harmony Hues
- 789 Bay Street, Suite 210,
- Toronto, Ontario,
- M5J 2G8 Canada